Ordering and Personalisation

Everything you need to know about our ordering and personalisation.

  • Yes — all of our keepsakes are thoughtfully personalised to create a meaningful and memorable gifting experience. Personalisation options vary depending on the design selected.

  • As every keepsake is individually personalised and carefully prepared to order, dispatch times may vary throughout the year. During busy seasonal periods such as Valentine’s Day, Easter and Christmas, additional processing time may be required.Current estimated dispatch times can always be found within each product listing.

  • Yes — we offer larger quantity orders for weddings, baby showers, birthdays, corporate gifting and special events. Please contact us for bespoke enquiries and quantity pricing not listed.

  • Absolutely. Many of our designs can be personalised with names, dates or short messages to make your keepsake even more special.

  • Yes — we offer bespoke personalised designs, including custom themes, special colour palettes, photographs and thoughtfully tailored keepsakes created around your occasion.Our Custom Designs collection showcases examples of previous creations and inspiration for bespoke gifting.If you would like to discuss a custom design or special request, please contact us and we would be delighted to help create something beautifully personal for your celebration.

  • Absolutely! We understand that you may want to see and taste our products before placing a larger order. please get in touch to discuss sample options. We`re happy to help you find the perfect chocolate keepsake for your needs.

Products and Ingredients

Everything you need to know about our products and ingredients.

  • Our keepsakes are crafted using the finest Belgian chocolate with a rich 32% cocoa solids content, chosen for its smooth taste, beautiful quality and luxurious finish. We also proudly use chocolate sourced through the Cocoa Horizons programme, helping to support more sustainable cocoa farming and cocoa-growing communities for the future.

  • Beautifully designed and equally beautiful to enjoy, our keepsakes are created to combine luxury presentation with exceptional taste.

  • We recommend storing your keepsake in a cool, dry place away from direct sunlight and heat.

  • Our chocolate keepsakes typically have a shelf life of several months. Exact best-before dates will be included with your order.

  • Our products may contain or come into contact with allergens including milk and soy. Full ingredient and allergen information is provided within each product listing, aswell as on each individual product.

  • Our greeting cards are professionally printed on premium 300gsm smooth ivory cardstock, carefully selected for its luxurious feel, beautiful print quality and timeless presentation.Designed to complement our personalised chocolate keepsakes perfectly, each card is created to feel substantial, elegant and beautifully finished from the moment it is received.

Packaging, Delivery and Returns

Everything you need to know about packaging, delivery and our return policy.

  • Every order is thoughtfully presented using luxury gift packaging, satin ribbon and premium acid-free tissue paper to create a beautiful gifting experience from the moment it arrives.

  • Yes — our keepsakes are beautifully packaged and perfect for sending directly to loved ones for special occasions.

  • Our keepsakes are carefully packaged to help protect both presentation and quality during transit.

  • During warmer weather, dispatch schedules may occasionally be adjusted to help protect the quality and presentation of your order.

  • Yes - we always post tracked delivery for added peace of mind.

  • As our keepsakes are individually personalised and made to order, we are unable to accept returns or cancellations once production has begun unless an item arrives damaged or faulty. If there are any concerns with your order upon arrival, please contact us within 48 hours and we will be happy to assist.

Additional Information

Anything else you may need to know.

  • As every piece is individually personalised and handmade, slight variations may occur, making each keepsake beautifully unique.

  • Yes — selected display holders may be available to hire for weddings and special events. Please contact us for availability and details.

  • Yes — our keepsakes can be ordered individually or as part of a beautifully curated gift set.Depending on the collection, you can choose from personalised chocolate keepsakes, luxury greeting cards, curated gift boxes featuring matching designs, or multiple keepsakes for weddings, events and celebrations.Each option is thoughtfully presented using our signature packaging and carefully considered finishing touches.

  • We take great care in packaging every order to ensure it arrives beautifully presented and protected during transit.However, if your order arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and item, and we will do our very best to resolve the issue as quickly as possible.

  • Yes — you can include a personalised gift message with your order to make your keepsake even more meaningful for the recipient.

  • Our signature aesthetic is inspired by vintage storybook design, soft nostalgic illustrations and beautifully meaningful moments. We love creating keepsakes that feel soft, nostalgic and thoughtfully detailed, bringing together beautiful artwork, luxury presentation and personalised gifting.While many of our designs follow this signature aesthetic, we also offer bespoke personalised themes and custom creations tailored to different occasions and styles.